Club Complaints Procedure

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 The purpose of our complaints procedure is to provide a structured and  fair way for individuals to raise concerns or complaints and to ensure  these are addressed promptly and effectively. This process benefits the  club and its members by promoting transparency,  accountability, and continuous improvement.

Step 1: How to Contact Us

 Email: Send your complaint to lucanunitedcomplaints@gmail.com

 Response Time: We will acknowledge your complaint within 7 days.

Step 2: Investigation Process

 Initial Review: We will assign an impartial investigator to review the complaint and gather necessary information.

Timeline: The investigation process may take up to 14 days from the date of acknowledgment.

Step 3: Managing Outcomes

We will inform you of the outcome via email of our findings and any actions taken within 7 days after the investigation.